FAQ and troubleshooting

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Check the Tasks list. If there is an active job, wait for it to finish. If the task failed, read its information and retry only after changing the input or fixing the cause.

The generated character changes between shots

Use one approved reference, keep the character description stable, and avoid changing wardrobe or distinctive traits unless the story requires it.

Video motion is wrong

Make the action shorter and more concrete. Specify who moves, what moves, and the camera direction. Test one shot before generating a batch.

I cannot see a project or asset

Confirm that you are in the correct account and team. Project and team access affects what you can see.